--- title: 'Care & Support' url: 'https://greenbayhigh.school.nz/international/care-support' markdown: 'https://greenbayhigh.school.nz/international/care-support.md' date: '2026-09-14' description: 'Application to Enrol Emergency Phone: 027 522 8721 Helping students adapt to a new culture We understand how exciting and/or scary it can be to move to a new country. Green Bay High School provides a high level of support to our international students. We interview international students regularly …' --- # Care & Support Care & Support Manaakitanga ![int support](https://greenbayhigh.school.nz/images/2/8/2/e/9/282e92ac16fc010c947ba6b8f2f383107b33208c-int-support.jpg "int support") Care & Support Manaakitanga ![support](https://greenbayhigh.school.nz/images/9/a/a/e/3/9aae3d1924d08b825c0f3959322911c1a9d02c88-support.jpg "support") [Application to Enrol](https://greenbay.enrolment.school/) ### Emergency Phone: 027 522 8721 ### Helping students adapt to a new culture We understand how exciting and/or scary it can be to move to a new country. Green Bay High School provides a high level of support to our international students. We interview international students regularly to make sure they are happy in their homestay and adjusting well to life in New Zealand. Students can also come to the international office at any time between 8:00am-4:30pm for assistance or advice. Among other things we can help students with study skills, curriculum questions, subject choices, visas, accommodation, insurance or booking travel around New Zealand. In New Zealand, International students are supported by the teachers, peers, school management, the international staff, the academic deans, their host family, their agent and the New Zealand government. Everyone plays a part in making sure students are safe and happy. Students can call the office number (+64 817 8173 ext 252) or come into the international office at school if they would like help. In an emergency situation, students should call the emergency number (as seen above). Please note: the **Emergency Phone number** (shown above) is only for emergencies relating to **International students**. It is manned **24 hours** a day. ##### International Department (STAFF) **Carla Lambert - Director of International Students**"With a multicultural background and personal experience of immigration, I am passionate about the life-changing impact of global education. Having lived abroad, I understand both the challenges and the rewards of adjusting to a new culture. This fuels my commitment to guiding international students through their journey, ensuring they feel valued, supported, and empowered to succeed. Seeing students develop into confident global citizens is the most fulfilling aspect of my role." **Carla Seth - International Dean**"It is a real privilege to be able to teach such courageous students. It takes incredible inner strength to travel alone to a foreign country to study. The sacrifices these students make in order to be able to do this is truly humbling; not least living away from their family and friends. I’m keenly aware of this sacrifice and endeavour to give each student not just a broad education base but the care and support they need when trying to navigate a new school system so far from home." ##### Local Student Support Green Bay High School has a buddy program to assist new students in their first few weeks of school. Our program is student driven and feedback from international students is very positive. Often the friendships extend beyond the school day as they get to know each other. The local students have developed ways to connect before the international student arrives in NZ, and assist staff in the training days of the new buddies. Our successful peer tutoring program, whereby students who would like some extra help in a particular subject can sign up, offers students guidance (with a senior student) to meet in the school library for tutoring. ##### Teachers and Support Staff Teachers encourage and motivate students to do their best academically. If students are struggling with work, teachers might be able to recommend methods for catching up. If students are achieving very good results, teachers may recommend they join an extension class and start studying work from the year ahead. Career counsellors can offer advice on further tertiary study in New Zealand or abroad. We have a careers room with university prospectuses for students to look through and the counsellors conduct interviews with senior students to discuss subject choices and options for beyond high school. They also organise different universities to come to school throughout the year to present to our students. ##### Health Support Students can visit our school Health Centre (situated in the Student Services area) during the day if they are feeling unwell. We also have a school physiotherapist available to treat students at school so they don't need to go offsite to access this service. Counselling services are available onsite at school for students who are feeling unhappy or stressed, or just want someone to talk with. Appointments can be booked through the student hub. ##### Language Support Excellent English is one of the most important factors for success at secondary school. All students are tested on their first day to assess their English level. Depending on the results, students may be placed in an English class (literature, poetry, plays, cinema) or in an ESOL class. The ESOL teacher provides support for the students across their curriculum areas with a focus on English. Along with the international staff, they are also happy to assist the students outside of class time. ##### New Zealand Governmental Support According to the 2012 Global Peace Index, New Zealand is the 2nd safest place in the world to live (after Iceland). Even though it is safe here, the New Zealand Ministry of Education has created a [Code of Practice for the Pastoral Care of International Students](https://www2.nzqa.govt.nz/international/study-nz-quals/code-international-students/), something which most countries do not have. Parents of our international students feel safe knowing schools must follow strict rules with regards to international students. The Code of Practice is available in a number of languages and can be viewed via the 'Student Life at GBHS' page. ##### The Disputes Resolution Scheme An appeal authority operates through NZQA and any complaints and/or disputes will be dealt with under the new Code of Practice and/or the International Student Contract Dispute Resolution Scheme. Students are advised of this at orientation and a “[where to complain to](https://drive.google.com/file/d/1pFLb1rsrHj1R_MDe4w0RxR-UKo3GiWd6/view)” chart is displayed in a prominent place at school. ![Lambert](https://greenbayhigh.school.nz/images/6/0/2/1/f/6021fc31849c3f3346ce8a25357bac54922c17c4-carla-lambert.jpg "Lambert") Carla Lambert Director of International Students [Carla Lambert Director of International Students](mailto:carla.lambert@greenbayhigh.school.nz) ![Seth](https://greenbayhigh.school.nz/images/3/b/b/c/1/3bbc19f1f1a849010ca3bc5c51d2030c219b31d3-carla-seth.jpg "Seth") Carla Seth International Dean [Carla Seth International Dean](mailto:carla.seth@greenbayhigh.school.nz) ![kinstry](https://greenbayhigh.school.nz/images/0/0/5/2/5/005259ff5d1d9dffedc5fa5789db65bdefcb1dba-kinstry-smythe.jpg "kinstry") Kinstry Smythe Homestay Coordinator [Kinstry Smythe Homestay Coordinator](mailto:kinstry.smythe@greenbayhigh.school.nz) ![Sprague](https://greenbayhigh.school.nz/images/4/4/e/a/9/44ea9db4188b035a25b14ceca210869a8e3e016c-rachel-spraquestaff-2025.jpg "Sprague") Rachel Sprague International Student Administrator [Rachel Sprague International Student Administrator](mailto:rachel.sprague@greenbayhigh.school.nz) Student Testimonials ![eduarda](https://greenbayhigh.school.nz/images/2/6/9/3/5/26935117915355e8f34f696e6c47353d97ac8acd-eduarda.jpg "eduarda") Eduarda From Brazil [Eduarda From Brazil](https://drive.google.com/file/d/1mbeyL6A4jfL0gJ5vs-o4Xe8VLgps79FH/view?usp=sharing) ![Ralika Photo](https://greenbayhigh.school.nz/images/f/6/1/0/6/f61064a0a612c232ee7dea561686a4a6dd97e6a1-ralika.jpg "Ralika Photo") Ralika From Cambodia [Ralika From Cambodia](https://drive.google.com/file/d/1jrwhGjH2BijPJj__DXdXtIao8IAkM7tF/view?usp=sharing) ![Monseratt Photo](https://greenbayhigh.school.nz/images/9/7/9/b/1/979b187a7a602e155db4e3aa39776326b068204c-monseratt.jpg "Monseratt Photo") Monseratt From Chile [Monseratt From Chile](https://docs.google.com/document/d/11hdEYlmxDH3jtn73bhRc52jr6FwqS7J9-eOp2B8YeIE/edit?usp=sharing) ![Salome Photo](https://greenbayhigh.school.nz/images/c/d/5/1/8/cd518e62c603669e17a51343e578934c86fee239-salome.jpg "Salome Photo") Salome From France [Salome From France](https://docs.google.com/document/d/1S8yISYpE7XaRZZkt6Np0AAHbskbuqbEKV2_v6f-lxQo/edit?usp=sharing) ![Sydney Photo](https://greenbayhigh.school.nz/images/c/d/6/2/a/cd62aafb7a125abbe131b2ffac4df775099cce14-sydney.jpg "Sydney Photo") Sydney From Germany [Sydney From Germany](https://docs.google.com/document/d/1kAGWVkx_QsD3tiZ3QvZWMDMGG076paXMmGiDHsVAGYU/edit?usp=sharing) ![Enrico Photo](https://greenbayhigh.school.nz/images/7/d/b/9/9/7db99f604d0d11dc7d64f667f33bf03502ba6304-enrico.jpg "Enrico Photo") Enrico From Italy [Enrico From Italy](https://docs.google.com/document/d/1ip6Ar47QheZpvWp2r26bCRpGbZ41lx-gKKikQ2HTVDw/edit?usp=sharing) ![Mizuki Photo](https://greenbayhigh.school.nz/images/8/d/7/6/0/8d760a102367437e5dd1f12fe2c466e0dd56a4d2-mizuki.jpg "Mizuki Photo") Mizuki From Japan [Mizuki From Japan](https://docs.google.com/document/d/1vr4Hsd3i8fo7c8HxUEUHDLK18aKmjo-W8GAagfYy-cc/edit?usp=sharing) ![Kana Photo](https://greenbayhigh.school.nz/images/7/3/b/0/f/73b0fdc28befbed379738aa07f78aa0459377570-kana.jpg "Kana Photo") Kana From Japan [Kana From Japan](https://docs.google.com/document/d/1UEv87GZGWSf0CTVJpQgK7HC7iRTzF605q0i99lpeJTc/edit?usp=sharing) ![Richard Photo](https://greenbayhigh.school.nz/images/7/e/5/5/e/7e55e34568c788b9449c87cc51393e538bd4be61-richard.jpg "Richard Photo") Richard From Taiwan [Richard From Taiwan](https://docs.google.com/document/d/12VJPQCMapQ01Lim0DhFNIlrl43nJJNDBCT20bCqCYeI/edit?usp=sharing) ![Pimpapha Photo](https://greenbayhigh.school.nz/images/0/0/8/3/3/0083329f851731606503c8f3cd179d0ad2fa8852-pimpapha.jpg "Pimpapha Photo") Pimpapha From Thailand [Pimpapha From Thailand](https://docs.google.com/document/d/1KplfYPaaDtO4YCb7LaP-Dv8nWk8ve1jBwkC8EiNm178/edit?usp=sharing) ![Phuc Photo](https://greenbayhigh.school.nz/images/a/7/a/7/2/a7a72769d6125bf4bd12c32239a8f5e3e71bb057-phuc.jpg "Phuc Photo") Phuc From Vietnam [Phuc From Vietnam](https://docs.google.com/document/d/1M7vt7NRiljrmeWWfWnOIoOZwj9_zBtID_WYTFfa699g/edit?usp=sharing) ##### Student Experiences In the section above you can read about the experiences our International students have had whilst living in New Zealand and studying at Green Bay High School. They come from all across the world and have each found their experience to be enriching in a variety of ways. And below there are some short video messages from a handful of our students. ![Ruth Photo](https://greenbayhigh.school.nz/images/c/5/a/a/3/c5aa35a4e5c1d6a92da51899d315b2443ccd2a19-ruth.jpg "Ruth Photo") Austria Ruth's Video [Austria Ruth's Video](https://drive.google.com/file/d/1lr6oPkgIsWHeQyF3mcgry0-tV0d1IxfW/view?usp=sharing) ![Ralika Photo](https://greenbayhigh.school.nz/images/f/6/1/0/6/f61064a0a612c232ee7dea561686a4a6dd97e6a1-ralika.jpg "Ralika Photo") Cambodia Ralika's Video [Cambodia Ralika's Video](https://drive.google.com/file/d/1TDS2V5eFgbEu5Cdgho84TR-gEeruqB40/view?usp=sharing) ![baptiste](https://greenbayhigh.school.nz/images/5/2/8/2/6/52826ece93b526e20793f89e4417a4a3884e7df6-baptiste1.jpg "baptiste") France Baptistin's Video [France Baptistin's Video](https://drive.google.com/file/d/1pE4iZ6LPwu5dGNI9YuUPSqz1WWNHlrEp/view?usp=sharing) Be Social `Instagram plugin is disabled` [Find us on Facebook](https://facebook.com/gbhsnz) [Follow us on Instagram](https://www.instagram.com/gbhs_official) Navigate - [ Home ](https://greenbayhigh.school.nz/) - [ About Us ](https://greenbayhigh.school.nz/about-us) - [ Enrolment ](https://greenbayhigh.school.nz/enrolment) - [ Learning ](https://greenbayhigh.school.nz/learning-areas) Contact Contact us: [https://greenbayhigh.school.kiwi/contact\_us](https://greenbayhigh.school.kiwi/contact_us)Green Bay High School 143 - 161 Godley Road, Green Bay Auckland 0643 New Zealand PO BOX 80002 | | | |---|---| | Tel | [+64 9 817 8173](tel:+6498178173) | | Absences | [Ext. 234 or press ‘1’ (one)](tel:+6498178173,234) | | Email | | | CONTACT US | [https://greenbayhigh.school.kiwi/contact\_us](https://greenbayhigh.school.kiwi/contact_us) | For contact details of individual staff, including Year level deans, please navigate to our [staff directory](https://greenbayhigh.school.nz/about-us/staff) Kōtuitui Community Green Bay High School is proudly part of the Kōtuitui community of learning, a learning network of 12 West Auckland schools. To learn more about the Kōtuitui community please click [HERE](https://greenbayhigh.school.nz/community/kotuitui). [![Kotuitui Community of Learning](https://greenbayhigh.school.nz/user/themes/gbhs/images/kotuitui.svg)](https://greenbayhigh.school.nz/community/kotuitui) --- ## Navigation - Previous: [Homestay & Accommodation](https://greenbayhigh.school.nz/international/homestay-accommodation.md) - Next: [Enrolment Process](https://greenbayhigh.school.nz/international/enrolment-process.md)